OKX announced that it has resumed the trading service at 6:50pm UTC on December 18th, and will resume deposits and withdrawals at 4am UTC on December 19th.
Previously, OKX paused the trading service between 3am UTC to 6:50pm UTC on December 18th, due to a hardware issue with its cloud service provider. OKX said that all user funds are safe.
OKX said it will get in touch with customers who suffered potential losses due to the outage to discuss compensation plans, and will be responsible for all customer losses caused by the platform. Meanwhile, OKX said the service suspension was caused by its dependence on a single cloud service provider. The exchange is implementing a multicloud deployment strategy to ensure its core services can be deployed on multiple clouds. Once implemented, any issue at any single cloud service provider will no longer affect OKX's core services.
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